Obviously the aim of any business is to please every customer that comes to them, and perhaps more obviously this is not always possible. When service fall short it falls to the customer to complain, and this is something that many people find a little unpleasant. They don’t like to make a fuss, or else they feel that they’ll be seen as complaining for the sake of it!
Good businesses and service providers know, however, that when complaints are dealt with well they become an opportunity for growth. This is why the Garza Blanca Residence Club, a respected timeshare provider of three decades, puts so much time, effort and money into (first of all) keeping members happy, and secondly into ensuring that complaints are dealt with quickly and efficiently. In fact, the Garza Blanca Residence Club aims to have all timeshare complaints which are raised on-site dealt with before you leave Mexico. Garza Blanca Residence Club does not want unhappy members.
Garza Blanca Residence Club Complaints
So, in the unlikely event that you have a bad experience at a Garza Blanca resort in Mexico then you should definitely raise the issue with a member of staff. If it isn’t dealt with in a reasonable amount of time then please feel free to escalate it to a more senior staff member. It is, of course, possible that some problems will not be resolved while you are on vacation in Mexico, and in this case the process will be completed remotely with as little trouble as possible.
If the complaint procedure is to be quick and efficient, however, it will be necessary for you to have all the contact details you need before leaving the resort. Have all the names, email addresses and telephone numbers of people you may need to contact regarding the issue as direct contact with the resort is the best way to resolve a problem is to contact Garza Blanca Residence Club directly. If you use a complaint forum there is no guarantee that your comment will be seen by the right people.
If you have an issue before arriving then the point of contact is slightly different. Call ResortCom or your pre-arrival concierge in Member’s Services for a quick resolution.