For your own peace of mind and mental health, when complaining about any service or institution, you should be clear about your purpose in complaining and what you wish to be done about your situation. There is no point in blowing hot air and losing your cool if all you wish to do is complain for the hell of it.

The best forms of complaints are those that genuinely seek the improvement of the services provided and are not just to get a free upgrade or complimentary service. At Garza Blanca Residence Club, your complaints will be taken very seriously and all suggestions are considered by senior members of staff as a means of improving services and making changes that will benefit its members as well as hotel guests.

The most efficient form of complaint occurs in the moment when the event is taking place. Under those circumstances, all parties are present and can take responsibility for what has happened in an effort to ensure that it won’t take place in the future. If your complaint is directed at something or a service that is beyond the responsibility of the person in front of you, then the old idiom, “don’t shoot the messenger” applies. Find out who is in charge of managing the area so that your suggestions are heard in a manner of cooperation rather than criticism for the fun of it.

Garza Blanca Residence Club members are encouraged to leave their suggestions for improvements each time they visit their timeshare as a means of avoiding the necessity to “complain.” Suggestions are intended to support the excellent services already provided.

So, the best way to complain at Garza Blanca Residence Club would be to talk to the person responsible for your discontent. If it is a serious matter, you should speak to a manager. Timeshare club members at Garza Blanca can also contact members’ services or your personal concierge to voice any concerns that you may have. If your complaint is not dealt with to your satisfaction during your stay, you may also think about drafting a letter or email of complaint and send it to a senior member of staff.